Need a hand with Shiok Recipe? Email us at support@mrit.com.sg and we’ll help. We usually reply within a few working days.
Include your Support ID
There are no accounts in Shiok Recipe, so your Support ID is how we find your imports and Pro plan. In the app, open Profile → Support ID and tap it to copy it, then paste it into your email.
Common questions
Shiok Recipe isn’t in the Share menu on my iPhone
In the share sheet, scroll the row of apps to the end and tap More. Find Shiok Recipe, then add it to your Favourites so it shows up first next time.
A link won’t import
Copy the link, open Shiok Recipe, tap + and choose Paste link. A copied caption with the link inside works too. Private posts, deleted posts and some pages behind a login can’t be read. If a public post still fails, email us the link and your Support ID.
I changed phones. How do I get Pro back?
Open the Pro screen in the app and tap Restore purchase. Use the same Apple ID or Google account you bought Pro with.
How do I move my recipes to a new phone?
Your recipes are stored on your phone. On the old phone, go to Profile → Export Backup (JSON) and save the file. On the new phone, go to Profile → Import Data and choose that file. Backups include your recipe photos.
How do I cancel Pro?
- iPhone or iPad: Settings → your name → Subscriptions → Shiok Recipe.
- Android: Google Play → your profile picture → Payments & subscriptions → Subscriptions → Shiok Recipe.
Pro stays on until the end of the period you’ve paid for. Deleting the app doesn’t cancel the subscription.
When does my import count reset?
At the start of each month. You can see this month’s count in Profile → Imports this month.